Delete Your Account

Delete Your Empire Auto Protect App Account

You can delete your Empire Auto Protect app account at any time. This removes your app login, app-specific settings (notification preferences, biometric flag, linked policies in the app), and associated audit log entries from Empire’s app database.

Important: Deleting your app account does NOT cancel your vehicle service contract, home warranty, or payment obligations. Your coverage with Empire and any third-party administrators remains in force. To cancel your actual coverage, please call Empire at (888) 345-0084.

How to delete your account

Option 1 — From inside the app (recommended, fastest)

1. Open the Empire Auto Protect app
2. Sign in with your account
3. Tap Profile (bottom right)
4. Scroll to the bottom and tap “Delete Account”
5. Confirm

Your account is deleted immediately. This is irreversible.

Option 2 — By email (if you no longer have the app installed)

Send an email to support@empireautoprotect.com with:

• The subject line “Delete my app account”
• The email address associated with your app account
• A short note confirming you want the account deleted

We will delete your account within 7 business days of receiving the request and reply to confirm.

What gets deleted

• Your app login credentials (email + hashed password)
• Your linked policies in the app database (does not affect actual policies)
• Notification preferences
• Push notification tokens for your devices
• Audit log entries (Empire keeps anonymized records as required by law)
• Cached policy data

What does NOT get deleted

• Your underlying vehicle service contract or warranty (cancel separately by phone)
• Records held by third-party administrators (those have their own retention policies)
• Records Empire is required to keep for legal, tax, or accounting purposes

If you have any questions, contact us at support@empireautoprotect.com or (888) 345-0084.